Refund & Return Policy

Last updated: August 6, 2026

We want you to be satisfied with your Dock Candy purchase. If you have a problem with your order, contact us at support@dockcandy.co and we'll work with you to make it right.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a standard return, the product must be unopened, unused, and in its original packaging and condition. You will also need your receipt, order number, or other proof of purchase.

All returns require prior authorization and an RMA (Return Merchandise Authorization) number from Dock Candy.

To request a return and receive an RMA number, contact us at support@dockcandy.co before shipping your product.

If your return is approved, we will provide your RMA number and return instructions. Approved returns should be sent to:

Dock Candy Co.
RMA #[YOUR RMA NUMBER]
3135 Drane Field Rd, Unit 21
Lakeland, FL 33811

Do not send a product to our return facility without first receiving an RMA number and return authorization from Dock Candy. Returns sent without authorization may not be accepted or processed.

Unless the return is the result of a damaged, defective, incorrect, or otherwise qualifying order issue caused by Dock Candy or our fulfillment process, customers are responsible for return shipping costs.

Opened or Used Products

Because Dock Candy sells boat-care cleaning and finishing products, opened, used, partially used, or altered products are not eligible for a standard return or refund.

This restriction does not prevent you from contacting us if a product arrived damaged, defective, leaking, or incorrect. Those situations are handled separately as described below.

Damaged, Defective, Leaking, or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives damaged, defective, leaking, or you receive the wrong product, contact us as soon as possible at support@dockcandy.co so we can evaluate the issue and make it right.

Please include your order number and a description of the problem. We may also request photographs of the product, packaging, shipping box, damage, leakage, or other relevant details so that we can evaluate the issue and work with our fulfillment provider or shipping carrier.

When we confirm that an order qualifies because of damage, defect, shipping damage, fulfillment error, or an incorrect product, Dock Candy may provide a replacement, refund, or other appropriate resolution at no additional cost to the customer.

Please do not discard damaged products or their original shipping packaging until we have reviewed your claim, as photographs or the original packaging may be needed.

Non-Returnable Items

We cannot accept standard returns of:

• Opened or used products.
• Products that are not in their original condition or packaging.
• Products returned without prior authorization or an RMA number.
• Gift cards, if offered.
• Items specifically identified as final sale at the time of purchase.

If you have a question about whether your product is eligible for return, contact support@dockcandy.co before sending anything back.

Exchanges

We do not process traditional product exchanges.

If an unopened and unused product qualifies for return, the fastest way to receive another product is to complete the authorized return process and place a new order for the product you want.

If Dock Candy shipped the wrong product or your product arrived damaged or defective, contact us before placing another order so we can resolve the issue.

Refunds

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit-card company may require additional time to process and post the refund to your account.

Unless required by law or the return resulted from an error by Dock Candy, fulfillment error, damaged shipment, defective product, or incorrect product, original shipping charges and return shipping costs are not refundable.

If more than 15 business days have passed since we notified you that your refund was approved and you have not received it, contact us at support@dockcandy.co.

European Union 14-Day Cooling-Off Period

Notwithstanding the policy above, if merchandise is shipped into the European Union and applicable law provides a statutory right to cancel or return an order within 14 days, those statutory rights will apply.

Products returned under an applicable cooling-off right must meet the conditions required by applicable law. Nothing in this policy is intended to limit rights that cannot legally be limited or waived.

Contact Us

For returns, refunds, damaged orders, or questions about this policy:

Email: support@dockcandy.co
Website: dockcandy.co

Business Mailing Address:
Dock Candy
8903 Glades Rd. STE. A8 2432
Boca Raton, FL 33434
United States

Authorized Returns Facility:
Dock Candy Co.
3135 Drane Field Rd, Unit 21
Lakeland, FL 33811

Remember: Do not send a return to the returns facility until Dock Candy has issued an RMA number and return authorization.