Shipping policy

Shipping Policy

Last updated: August 17, 2026

Thank you for shopping with Dock Candy. The following information explains how we process and ship orders placed through dockcandy.co.

United States Shipping

Dock Candy currently ships to eligible addresses within the United States only.

We do not currently ship internationally.

Order Processing

Orders are processed and prepared for shipment during normal business days, Monday through Friday, excluding holidays.

Please allow 1–2 business days for order processing before shipment.

Orders placed on weekends or holidays will begin processing on the next business day.

During periods of unusually high order volume, promotions, or holidays, processing may take slightly longer.

Shipping Rates

Dock Candy offers FREE SHIPPING on orders of $75 or more within the eligible United States shipping area.

For orders under $75, applicable shipping charges will be calculated and displayed at checkout before you complete your purchase.

Delivery Times

Delivery times vary depending on the destination, shipping carrier, and shipping service selected or provided for the order.

Any delivery estimates provided at checkout or by the shipping carrier are estimates and are not guaranteed.

Carrier delays, weather, holidays, and other circumstances outside Dock Candy's control may affect delivery times.

Order Tracking

When tracking information is available, you will receive a shipping confirmation containing tracking information after your order has been prepared for shipment.

Please allow time for the carrier to scan and update tracking information after the shipping label has been created.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at support@dockcandy.co.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or has been shipped.

Lost, Delayed, or Missing Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our direct control.

If your tracking information shows an unusual delay or your package appears to be missing, contact us at support@dockcandy.co and we will help you investigate the shipment.

If tracking shows that an order was delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, building management, or other individuals who may have accepted the package before contacting us.

Damaged Shipments

If your order arrives damaged, leaking, defective, or incorrect, please contact us as soon as possible at support@dockcandy.co.

Include your order number, a description of the problem, and photographs of the product and shipping packaging when possible.

Please keep the damaged product and original shipping packaging until we have reviewed the issue.

For complete information about damaged orders, returns, and refunds, please review our Refund & Return Policy.

Contact Us

If you have questions about shipping or an existing order, contact:

Email: support@dockcandy.co
Website: dockcandy.co

Business Mailing Address:
Dock Candy
8903 Glades Rd. STE. A8 2432
Boca Raton, FL 33434
United States